At Study Book Shop, we strive to provide high-quality products and excellent customer service. Your satisfaction is our priority, and we have a transparent return policy to address any concerns with your purchase.
Please read our Refund and Return Policy carefully to understand the conditions and process for requesting a return or refund.
1. Conditions for Returns
We accept returns under the following circumstances:
- Unboxing Video Requirement: To ensure fairness, customers must record a clear unboxing video at the time of delivery. This video should:
- Show the package being opened for the first time.
- Clearly capture the condition of the product and its packaging.
- Eligibility for Return: Returns are accepted only if:
- The product is damaged upon delivery.
- The product received is significantly different from what was described on our online store.
2. Return Process
If you believe your purchase qualifies for a return, follow these steps:
- Submit the Required Details: Send an email to our customer support team at studybookshop.jnd@gmail.com within 1 days of receiving the product. Include the following:
- Your Order Number.
- The Unboxing Video clearly showing the issue.
- A brief description of the problem.
- Review and Approval:
- Our team will review your submission to verify the claim.
- If the return is approved, we will provide further instructions for returning the product.
- Return Shipping:
- Customers may be responsible for return shipping costs unless otherwise agreed.
- The product must be returned in its original packaging.
3. Important Notes
- We reserve the right to reject return requests that:
- Do not include a clear and valid unboxing video.
- Are submitted after the 3-day window.
- Do not meet the eligibility criteria outlined above.
- Refunds will be processed only after the returned product has been received and inspected.
4. Non-Returnable Items
The following items are not eligible for returns or refunds:
- Custom-made or personalized products.
- Items purchased on clearance or during special sales (unless damaged).
5. Contact Us
If you have any questions or concerns about this Refund and Return Policy, feel free to reach out to us:
Study Book Shop (C/o. Swastik Products)
- Email: studybookshop.jnd@gmail.com
- Phone: +91 9428953773
- Business Address: Block No. 5, Shrinathji Krupa, Gokulnagar Society, Behind Lodhiya Wadi, Junagadh – 362001